Requests and retention
Data rights
Pilot users can request export, correction, restriction, or deletion of their workspace/user data through support.
What you can request
You can ask for a copy of workspace/user data, correction of inaccurate account or workspace details, restriction of processing, or deletion where deletion is appropriate.
Some records may need to be retained for safety, audit, support, legal, or operational reasons. Support will explain retained data where relevant.
How to request
Send the request to the support contact supplied with your pilot invitation from the email used for your pilot account.
Include the workspace name, the affected vehicle or case if relevant, and whether the request is user-specific, workspace-wide, vehicle-specific, or case-specific.
How requests are handled
Support verifies the requester, confirms scope, exports or changes only the confirmed workspace/user data, and records what was done.
Raw evidence file deletion is scoped to private storage paths under the relevant workspace.